Refund policy

Return & Refund Policy

Last Updated: January 2026

Thank you for shopping at Teevora. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Guarantee

We offer a 30-day return policy from the date your order is delivered.

To qualify for a return, your item must:

  • Be returned within 30 days of delivery.
  • Be unused, unworn, and unwashed.
  • Include all original tags and packaging.
  • Be in resalable condition.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards
  • Final sale or clearance items
  • Customized or personalized products
  • Items showing signs of wear, washing, or alteration
  • Products damaged through misuse

How to Request a Return

Please contact our support team before sending any item back.

Email:
support@teevora.site

Please include:

  • Order number
  • Customer name
  • Reason for return
  • Photos (if item is damaged or incorrect)

Our team will review your request and provide return instructions.

Refunds

Once your returned package has been received and inspected, we'll notify you of the refund status.

If approved, your refund will be processed to your original payment method.

Please allow:

  • 2–5 business days for inspection.
  • 5–10 business days for your bank or card issuer to process the refund.

Exchanges

We replace items only if they are:

  • Damaged during shipping
  • Defective
  • Incorrectly shipped

Please contact us within 30 days after delivery.

Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong item, please email us within 7 days after delivery with clear photos.

We will arrange a replacement or full refund at no additional cost.

Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been dispatched, it cannot be canceled and must follow our return procedure.

Return Shipping

If the return is due to our error (wrong item, damaged product, or defective merchandise), we will cover the return shipping cost.

For all other approved returns, customers may be responsible for return shipping fees.

Contact

Teevora

Email: support@teevora.site